John joined the 5Star Life Insurance Company (5Star Life) team in 2015. He is a specialist in A&H lines of business and larger medical programs. Prior to joining 5Star Life, he worked at Highmark in insurance sales, and Global Access Communications, a national enrollment firm. Born and raised in Indianapolis, he graduated with a BS from Butler University.


Your success. Our approach.

Service is rooted in our history and is the foundation in which our organization was built. Our Service Success Team was created to provide the best possible outcomes for our broker partners, clients and policyholders. As a result, our self-sufficient and cross-functional team works collaboratively to deliver the highest levels of services to each constituent.

Meet the team

We're here to help and just a phone call or email away.
John Howard
Regional Marketing Director

John Howard

I'm here to help tackle your sales and administrative needs to provide the best possible service for our broker partners, clients and policyholders.

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Account Manager

Michelle Carney

Michelle manages activities such as overseeing the onboarding/ implementation of new groups, issue resolution, and assisting with oversight of the book of business.

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Case Manager

Tamora Koehler

Tamora focuses on the daily administration and maintenance on your clients with particular focus on billing and reconciliation of employee insurance premiums. 

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New Business Representative

Christina Matthews

Christina focuses on working with brokers and outside partners to receive, process and QC new business submissions of both life and health insurance elections from receipt to ultimate entry and list billing.

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Claims Analyst

Teresa Ernst

Teresa supports the insured in understanding what is needed to complete a claim, supporting an employer or service provider in understanding the claims provisions of their coverage along with being the communication point person with vendors.

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Customer Service

Hope Bradley

Hope is responsible for processing and responding to all insurance inquiries and completing appropriate actions to meet the needs of our policyholders. Hope's approach is to lead with empathy to ensure a good experience overall.

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About our products

Family Protection Plan Group Term Life to Age 121 provides an alternative to permanent life and provides valuable living benefits through the Quality-of-Life rider - protecting families financially from hardships caused by permanent disabilities and cognitive impairments.

Accident plans play an important role in minimizing out-of-pocket expenses related to deductibles & co-insurance, but more importantly help cover everyday expenses not covered by health insurance.

Healthcare Indemnity

Healthcare Indemnity plays a vital role in successful healthcare strategy by allowing employers to implement HDHPs resulting in cost containment on the health plan. Our flexible coverage options provide valuable benefits that help offset increases to an employee's out-of-pocket expenses.